Welcome

Each year, we produce a Customer Annual Report to show how we’ve performed over the last financial year - what’s gone well, where we’ve faced challenges, and how we’re learning and improving.

Inside, you’ll find highlights of our successes and how they’ve made a difference to customers like you. You’ll also hear from colleagues who share why delivering great service matters so much to them.

Being open and honest is really important to us. That’s why we’ll also talk about areas where we haven’t met expectations and what we’re doing to put things right, based on your feedback.

We hope you enjoy this snapshot of our year and find it useful in seeing how we’re working to improve services that matter to you.

Have Your Say!