Your Tenancy
Our Neighbourhood teams provide a wide range of tenancy services to support you throughout your time in your home — from helping you settle in, to offering advice and assistance when needed.
To make sure our support is tailored and accessible, we divide our large operating area into three localities: Severn, Tame and Witham. This local focus means our teams can better understand your community and respond to your needs more quickly and effectively.
Where we have homes
This map shows all the localities where we have homes and approximately how many.
Letting our homes
When a home becomes empty, whether it’s newly built or previously lived in, we work hard to get it ready and let it as quickly as possible. This helps us provide homes to people who need them sooner and ensures we’re delivering good value for money as a responsible landlord.
Newly built homes lets
Homes we let
Empty homes brought up to standard for re-let
Re-lets
average investment in each vacant home for re-let
Our annual programme of Neighbourhood Walkabouts gives you the chance to meet with your Neighbourhood Officer, along with representatives from the local council, police, and other community partners. Together, you can walk around your neighbourhood and raise any concerns you may have.
We record all the issues raised during the walkabout and create an action plan, setting out who’s responsible for each task and how long it will take to resolve, so you can see clear steps being taken to improve your area
Neighbourhood Walkabouts
Neighbourhood Walkabouts organised and delivered
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Neighbourhood Walkabouts are attended by approx
PeopleÂ
On average between 5 and 10 concerns are reported at each Walkabout
Tenancy Health ChecksÂ
As part of our regular tenancy reviews or renewals, we carry out Tenancy Health Checks to meet with you face-to-face. These checks give us the chance to talk about how you're getting on in your home, whether you’re experiencing any issues, and to pick up on any unreported or outstanding repairs.
We also take this opportunity to carry out a general wellbeing check, so we can understand if you need any extra help or support.
Damp and mould concerns raised
Outstanding repairs concerns raised
New repairs reported
Tenancy Health Checks Completed
Our Silent Customer Initiative helps us reach out to customers we haven’t heard from in a while.
Together with our Tenancy Health Checks, it plays an important role in identifying those who may be at risk, have unreported repairs, or need extra support.
Silent Customer Initiative Â
Read how our housing colleagues step in to provide extra support to customers when it’s needed most.
Customer Story
Thank you for making it happen. I know you went above and beyond for us.
CApped GasÂ
Our in-house developed gas app flags homes where the gas had been capped off so we can investigate why this has happened as without adequate heating, a home can develop damp and condensation mould, which can obviously impact a person’s health and wellbeing.
In a number of cases, safeguarding concerns were raised or we have provided extra support and worked alongside local partners who are able to offer more specialist help.
Of the 763 cases closed 556 were uncapped.
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Cases opened
Cases Closed
