Your Wellbeing
Your wellbeing matters to us, especially during challenging financial times. Over the past year, our Wellbeing Fund has continued to provide essential, short-term support to customers facing financial hardship — offering a vital lifeline when it’s needed most.
Platform’s Wellbeing FundÂ
Total fundingÂ
Applications received
Awards given to those waiting benefits
Number of awards given
36%
Rise in applications between Dec 24 and Jan 25
78%
Awards made that included food, energy and essentials.
Applications made
Food vouchers
Over
Energy vouchers - payment cards
Clothing and Household essentials vouchers
White goods ordered
Over
We have providedÂ
Special Projects
Supporting what matters to you
This year, we’ve put even more focus on supporting local projects that make a real difference in the communities where our customers live.
Through our Special Projects funding, we’ve provided 26 grants totalling over £260,000 to charities and community groups working hard to improve lives across our neighbourhoods.
The projects we’ve supported are as varied as the communities themselves – from play equipment and community kitchens to men’s and family counselling, domestic abuse support, and activities that help tackle loneliness and isolation.
We’ve also backed brilliant ideas like community fridges and wellbeing sessions – all designed to bring people together, provide support where it’s needed most, and create safe, welcoming spaces for everyone.
awarded to charities and community groupsÂ
Grants totalling overÂ
See the Difference of our project funding at the Droitwich Community Hub Â
Watch as customers who volunteer at the Droitwich Wellbeing Hub share how our funding is helping to change lives in their community.
Based in an area with a high number of Platform customers, the Hub offers vital support through counselling, peer groups and wellbeing services for those who need it most. Thanks to our Special Projects funding, they’ve been able to grow their team, secure additional funding and reach even more people locally.
We understand that anti-social behaviour, often referred to as ASB, can have a significant impact on your mental health and sense of security, as well as harming your local community. Â
Our dedicated Community Safety team is committed to helping build stronger, safer communities and work with you and local partners to improve community safety, reduce incidents of ASB and take action where necessary.Â
Anti-social behaviour Â
Satisfaction with handling ASB
New ASB cases recorded
ASB reports responded to within 3 working daysÂ
New hate cases recordedÂ
Hate cases responded to within 24 hoursÂ
Verbal abuse or threatening behaviourÂ
Noise Issues
Pet Problems
Drug Related Issues
Top Issues Reported Â
Reports were not categorised
Reports related to children
Reports related to adults
Increase on reports from 2023-24
Safeguarding concerns raised
Safeguarding training is compulsory for all our colleagues, irrespective of their role and we regularly raise the importance of speaking up about any concerns, emphasising that safeguarding is everyone’s responsibility.Â
SAfeguarding Â
Safeguarding
Domestic Abuse