Welcome

Each year we produce a Customer Annual Report, so you are able to see how we’ve performed in the last financial year.

In this report, we take a look at our successes; show the impact they've had on customers like you and introduce you to colleagues who talk about why delivering a great service is so important to them.

It's vitally important that we are open and honest so you can see how we're doing on delivering the services that are important to you. In some instances, you will see that we have not delivered the level of service that we had hoped for and examples of the lessons we’ve learnt from your feedback.

We hope you enjoy reading this review of our year and learning more about our performance, along with what we have already done or are doing to improve services.