Money Matters
Where our income comes from
How each £1 of income is spent
100%
£1
Just like any household, we must budget carefully. As most of our income comes from the rent you pay, we work hard to get the best possible value for money when reinvesting this income into your homes and services.
Each year, we spend money with local suppliers to ensure that we are supporting businesses that provide employment opportunities in our neighbourhoods and communities.
Negotiating new and existing contracts with our suppliers is one of the key ways that we can ensure that the rent you pay delivers great value for money and is invested in the services you want and need.
Managing Our Income
The rent you pay covers the cost of repairs in your home and means we can invest in improvements like new bathrooms, kitchens and energy efficient boilers. It also funds the extra support services that we offer, including our Wellbeing Fund and Successful Tenancies team who offer employment, money and benefit advice.
Despite the continuing challenging times, by ensuring that you were able to access the right support at the right time, overall rent arrears remained low at the end of year.
All arrears
target 3%
Rented
home arrears
target 3%
Shared
ownership arrears
target 1.5%
Supporting You
The cost-of-living crisis has continued to affect a huge number of customers and although we have seen inflation slow, prices remain high, which has made it hard for some low-income households to manage.
Our Successful Tenancies team has offered specialist support and helped many customers manage their household budgets, claim further benefits and grants and learn new employment skills.
Customer referrals received
Increase in number of referrals
Month with highest number of referrals
January 2024
Generated in benefit and grant applications and awards - an increase of 24.8% on last year.
Million
Referral Trends
Employment support
Our continued partnership with Stay Nimble, enables us to offer you a free, online employment coaching programme, including 6 hours of dedicated coaching with a qualified career coach to help build confidence and inspire you to explore future career goals.
When I joined Stay Nimble, I was lacking in confidence and trying to find work. My career coach Caroline was very supportive and gave me the confidence to finish my CV and to apply for different roles.
